Shipping policy

SHIPPING POLICY (MALAYSIA)

Processing Time
Orders are typically processed within 3-5 business days (excluding weekends and public holidays) after payment confirmation. We strive to dispatch your order promptly to ensure a quick delivery turnaround.

Shipping Rates
Shipping costs are calculated at checkout based on your location within Malaysia and the weight of your order. We offer standard and expedited shipping options to provide flexibility in delivery speed.

Domestic Shipping (Within Malaysia)
Standard Shipping: Estimated delivery within 3-5 business days.
Expedited Shipping: Estimated delivery within 1-2 business days. (This is upon request, kindly email us at hello@muiofficial.com)

Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information from our courier partner (Ninjavan). You can monitor the status of your shipment using the provided tracking number.

Lost or Stolen Packages
We are not liable for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your shipping address is secure. Additionally, track your package closely to minimise the risk of any issues. You may also reach out to our courier partner directly (Ninjavan).

Address Accuracy
Please ensure the accuracy and completeness of your shipping address. We are not responsible for orders with incorrect or incomplete addresses. If you notice an error in your shipping details after placing an order, contact us immediately for assistance at hello@muiofficial.com.

Customs, Duties, and Taxes
We are not responsible for any customs fees and taxes. It is excluded in the shipping cost. You will be responsible for any custom fees and taxes if there is any upon receiving item.

Order Changes and Cancellations
If you need to modify your order or cancel it, please contact us at hello@muiofficial.com within 24 hours of placing your order. We will do our best to accommodate your request. However, once an order has been processed and shipped, changes may not be possible. You can refer this link for further details: [RETURN POLICY].

For any further inquiries or assistance regarding shipping to Malaysia, please contact our customer service team at [hello@muiofficial.com] or through our [CONTACT US] page.

SHIPPING POLICY (INTERNATIONAL)
**We only ship to Singapore, Brunei, Indonesia, United Kingdom, United States and Australia.
**If you are not from these countries and would like to purchase our product, kindly drop us an email and we shall arrange the shipping for you.

Processing Time
Orders are typically processed within 3-5 business days (excluding weekends and public holidays) after payment confirmation. We strive to dispatch your order promptly to ensure a quick delivery turnaround.

Shipping Rates
Shipping costs are calculated at checkout based on your country and the weight of your order. We offer standard and expedited shipping options to provide flexibility in delivery speed.

International Shipping (Singapore, Brunei, Indonesia, United Kingdom, United States and Australia)
Standard Shipping: Estimated delivery within 7-10 business days.
Expedited Shipping: Estimated delivery within 5-7 business days. (This is upon request, kindly email us at hello@muiofficial.com)

Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information from our courier partner (Aramex). You can monitor the status of your shipment using the provided tracking number.

Lost or Stolen Packages
We are not liable for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your shipping address is secure. Additionally, track your package closely to minimise the risk of any issues. You may also reach out to our courier partner directly (Aramex).

Address Accuracy
Please ensure the accuracy and completeness of your shipping address. We are not responsible for orders with incorrect or incomplete addresses. If you notice an error in your shipping details after placing an order, contact us immediately for assistance at hello@muiofficial.com.

Customs, Duties, and Taxes
We are not responsible for any customs fees and taxes in your country. It is excluded in the shipping cost. You will be responsible for any custom fees and taxes if there is any upon receiving item.

Order Changes and Cancellations
If you need to modify your order or cancel it, please contact us at hello@muiofficial.com within 24 hours of placing your order. We will do our best to accommodate your request. However, once an order has been processed and shipped, changes may not be possible. You can refer this link for further details: [RETURN POLICY].

For any further inquiries or assistance regarding shipping to Malaysia, please contact our customer service team at [hello@muiofficial.com] or through our [CONTACT US] page.